Refund Policy
Payment terms for Cards Portal
1. Payment terms:
All subscribers will enjoy the access to the Card Portal
where they can buy digital cards for their favorite games.
You can browse the available cards and select the card
you would like to purchase; all cards will be labeled with the
price.
Once click on Purchase the system will deduct the price
from the Balance of the linked Mobile Number.
You will receive SMS to the linked mobile number which
will contain the digital code of the purchased card.
In the event of insufficient balance in the linked mobile
Number, the transaction will not be completed.
2. Refund policy:
There is no refund process for the Games portal, once you
subscribed to the Games portal you will have instant access to
the service, and the subscription charges will be deducted
automatically if the subscription is active.
For the Card Purchases the refund policy will apply in
case of an unauthorized payment or a payment that was incorrectly
executed due to an error by Grotto Gamer, we shall at your
request immediately refund the payment amount including all fees
deducted therefrom. This shall not apply:
Where the unauthorized payment arises from your failure
to keep the personalized security features of your Account safe.
If you fail to promptly notify to us any loss of your
registered mobile Number or other event that could reasonably be
expected to have compromised the security of your Account after
you have gained knowledge of such event and you shall remain
liable for losses incurred up to your notification to us.
In case the transaction was unauthorized, but you have
compromised the security of your Account with intent or gross
negligence in which case you shall be solely liable for all
losses.
